S H I P P I N G
We think receiving snail mail is extra special these days, so your custom Style File will be posted to you via Australia Post. A tracking number will be emailed to you when your style file is on it's way to you. Keep an eye out for your Style File two weeks after completing your questionnaire. (A digital copy can also be requested for those who can't keep their eyes of their iPhones). Style Files are currently only available in Australia.
WHAT SHIPPING SERVICE DO WE USE?
L O V E F I N D C O. is dedicated to finding competitive shipping rates for domestic services. Your order will be shipped via any of our preferred courier companies including Australia Post, Startrack, DHL, and TNT.
HOW MUCH IS SHIPPING?
FREE! That's right you aren't dreaming, we offer free shipping on all our orders!
WHERE DO WE SHIP TO?
At this time we only ship to Australian addresses.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Depending on what pieces your order, some may require production time. If this is the case we will contact you to let you know. This might also result in your order being delivered in split deliveries. If you order is in stock you can expect to receive your order within 1 - 10 business days depending on your location.
WHAT HAPPENS IF MY PACKAGE GOWNS MISSING IN THE POST?
LOVE FIND CO. is dedicated to ensuring the safe delivery of all purchases. All orders will be shipped with a tracking number, which will be provided to the customer upon the parcel being shipped. We recommend your order is shipped to a commercial word address or personal address when it will be delivered to safe hands. Unfortunately once your item has been dispatched we no longer bare responsibility for the loss of goods / damaged goods.
If you do not receive your order in the time frame mentioned above please contact us at firstname.lastname@example.org with your order number in the subject line to let us know.
I DIDN'T RECEIVE EVERYTHING I ORDERED / OR IT CAME IN TWO
SEPARATE DELIVERIES - WHAT IS WITH THAT?
LOVE FIND CO. works with amazing designers, depending on the product/s you have ordered, some maybe available straight away or might require a lead time because they are custom made. Please read the description of each product as this will let you know if there is a lead time with your product. Due to this we will ship out your items as they are available which means you might receive you order in stages. But don't worry you are only charged for shipping once!