R E F U N D   P O L I C Y 

Please notify us immediately if there is a problem with a purchase.

S T Y L E   C O N C I E R G E


WHAT?! Sorry, we just spit our espresso martini on the computer screen.  All we can say is that we have interpreted the information you provided in your questionnaire and picked designers we feel will best match your style, budget, and location.  Unfortunately, there is no magic formula and no guarantee that you will love our selections - because buying a wedding gown is SO much more - it is an emotional connection to a gown - your gown.  If you would like to chat to us about your Style File contact us at orders@lovefind.co

Due to the custom nature of this service we do not offer refunds. 


Due to the nature of some our pieces, they can not be refunded for change of mind.  Please read the information on the product's page to find out if this is the case.  For additional images, advice or assistance in choosing any of our pieces please contact orders@lovefind.co to chat to us and help you make the right decision and find something you will love. 

Earrings, underwear and headpieces including veils can not be returned unless faulty due to hygienic reasons.

If you would like to return or exchange your item please contact us.  Pieces must be returned NO LATER than 7 days of being received, and LOVE FIND CO. must be notified of the intent to return.

Any postage, duties, customs clearance fees, taxes applicable to the pieces being returned are the responsibility of the client. The cost of returning goods to the client is at the client's expense and any duties, custom clearance fees, taxes are the responsibility of the client.Shipping costs are not refundable, unless the item is faulty.

We cannot be held responsible if for some reason the items are not safely delivered to us. If returning items via mail we advise that goods be returned registered or insured to guarantee their return to us.

Upon an item being returned to us, the item will be inspected.  If the item is deemed to have been worn or used, LOVE FIND CO has the right to refuse refund and the item will be returned to you.