THE DETAILS


HOW WILL I RECEIVE MY STYLE FILE?

We think receiving snail mail is extra special these days, so your custom Style File will be posted to you via Australia Post. A tracking number will be emailed to you when your style file is on it's way to you.  Keep an eye out for your Style File two weeks after completing your questionnaire. (A digital copy can also be requested for those who can't keep their eyes off their iPhones).

THIS IS A COOL CONCEPT! HOW DO I GIFT ONE TO MY BESTIE?

Firstly can we just say shucks! Thank you! We have made it super easy to gift your bestie, sister or daughter with one of our Style Files.  Head over to our STYLE CONCIERGE and pick the 'Gift To The Bride' option, once payment is made we will post you a little package to hand deliver to the bride. In this package will be information for the bride about our serivce, the style file and access to our questionnaire. Once the bride send us back the completed form then we will get to work on creating their Style File before sending it to them two weeks later. High Five - what a fab gift!

DO YOU OFFER REFUNDS?

Unfortunately, due to the custom nature of the service we do not offer refunds. We also cannot assume any responsibility if the item is damaged in the post. Please email hello@lovefind.co to discuss your purchase.

WHAT IF I DON'T LIKE YOUR SUGGESTIONS?

WHAT?! Sorry, we just spit our espresso martini on the computer screen.  All we can say is that we have interpreted the information you provided in your questionnaire and picked designers we feel will best match your style, budget, and location.  Unfortunately, there is no magic formula and no guarantee that you will love our selections - because buying a wedding gown is SO much more - it is an emotional connection to a gown - your gown.  If you would like to chat to us about your Style File contact us at hello@lovefind.co

WILL SOMEONE FROM LOVE FIND CO. MAKE APPOINTMENTS OR COME WITH ME TO SEE DESIGNERS?

At this time we don't have the ability to make appointments or personally accompany brides to appointments with the designers we recommend (but wouldn't that be fun!)  Bride must make their own appointments with designers to view and try on wedding gowns. You never know though as this might change (aren't we a tease!)

BUT I WANT MORE!

Music to our ears.  We are continually dreaming up amazing concepts and new projects.  If you want to get the inside scoop then email us at hello@lovefind.co to subscribe to our newsletter.